Satisfaction Guarantee – Customer service and satisfaction is our top priority. Before any product leaves our warehouse it has been checked multiple times to ensure the integrity of the garment and the quality of the print. If, for any reason, you are not satisfied with the quality of the product that you have received, we will work with you to replace the product or refund the cost of the product.
Shipping Policy – Unless otherwise agreed upon or requested, all orders will be shipped via UPS or FedEx and a tracking number for the package will be provided via email after the order is shipped. The customer will be responsible for all shipping costs and will be included in pricing on the final invoice. For locals, orders can be picked up at 2019 Boulevard, Colonial Heights, VA 23834.
Order Cancellation Policy – Orders cancelled or modified 5 business days prior to the agreed upon delivery date will not be subject to any cancellation penalties. Orders cancelled 3-5 business days prior to the agreed upon deliver date will be subject to a $50 cancellation penalty. Requests to cancel an order 3 business days or less before the agreed upon delivery date will be handled on a case by case basis and cannot be guaranteed. Requests to cancel within this time frame will be reviewed based on how far the order is in the production process and will be subject to a minimum cancellation fee of $50 and a maximum of $100. Orders cannot be cancelled once the printing process has begun.
Order Modification Policy – Requests to modify or change an order once the order has been placed will be handled on a case by case basis. We will make every effort to accommodate requests to modify the type, color, sizes, or number of garments, however due to various factors (garment availability, printing process, etc) we will not be able to accommodate all requests.